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FAQ’S

Q: I know what sort of item I would like but how will I know it’s the best option for my promotion?
A: We will listen to you & guide you to the right choice for your budget and your promotion

Q: How do I know what artwork I have and what you need?
A: Please refer to the section on artwork and branding or contact us and we will guide you. In the first instance the designer who originally created your logo or the printers who print your company stationery will probably have the artwork and PMS references.

Q: Do I order from the website directly?
A: There are websites where you can upload your logo and order without speaking to anyone but due to several options available including method of print/embroidery/engraving and the quantity and delivery options we would like to speak with you or at the very least quote bespoke for you if you send us a mail or fill out the enquiry form with your requirements. We will then check all the options and confirm them back to you usually the same day 

Q: What do the prices shown on the site include?
A: The prices on websites are generally for a product excluding the set up costs for branding and carriage.  We quote bespoke for each and every customer once we know what your exact product/quantity/branding and delivery dates are. Every customer is important to us and we treat you as an individual.

Q: What if I have deadlines? How long do products take to brand & have delivered?
A: The quick answer is we will advise the delivery time for every product at the time of enquiry. Delivery times vary depending on the item, the branding required and the quantity involved. If we are branding an ‘off the shelf product’ some can be delivered within 24 – 48 hrs but if you are having a concept turned into reality we will discuss lead times at the time of enquiry.

Q: What if I really do need an item ‘yesterday’
A: We can provide an express service for which there is normally an additional charge imposed depending on the product. We will do all we can to supply products to meet your deadline and will tell you up front whether this will be possible so you are not disappointed.

Q: Do I have to spend a certain amount or do you have a minimum product quantity I have to reach to qualify for branding a product?
A: No. Some items are available as a one product. However, usually the more a quantity increases the less expensive the items will be.

Q: Can I have samples?
A: If we have the product in stock we are happy to send this out to you without cost however, depending on the item we may have to impose a charge which will be refunded to you upon an order being placed.

Q: If we place an order with you for more than one product or multiple items at the same time do we get a discount
A: ConnectTwo have very competitive pricing already but we are always willing to re visit pricing for such orders at the time and also try and consolidate carriage costs when possible.

Q: Why do I have to pay a delivery charge?
A: Depending on where the goods are shipped from there will always be a charge for delivery. We can include the delivery in the overall price but it still has to be paid and prices vary depending on the courier. Air freight & shipping costs bump the price up, but generally courier charges are very reasonable.

Q: Can you ship overseas if we wanted you to?
A: Yes and we do! Some of our customers hold events and exhibitions abroad or other offices they need products for. Prices for delivery overseas are quoted bespoke.

Q: Do you have a catalogue?
A: We no longer print catalogues as we believe in being an eco-friendly company where possible. Please remember that it would be impossible for us to list every product so please ask as we can source any item and just because you cannot see it here does not mean we cannot supply it.

Q: When do you require me to pay for my order?
A: First orders with us are always proforma thereafter usually 30 days terms subject to the usual checks.

Q: How can I pay you?
A: Accounts are settled by BACS preferably. Cheques are accepted

We hope we have covered any questions you may have but we would be delighted to answer any others you may have.